What You Need To Know About Our Utility Monitoring Systems Frequently Asked Questions What is submetering? Submetering offers the ability to monitor utility usage for individual tenants, departments, pieces of equipment, or other loads to account for their actual utility usage. This is especially useful for properties that only have a master meter and would like to measure what each individual tenant is actually using to bill them accurately. What utilities do you submeter? We provide submetering services for electric, water, and natural gas. Our team will provide support for your existing system, offer solutions for upgrades, or design and install a new system. What is the benefit of a submeter on my property? Properties that do not measure individual units’ utility usage must estimate or standardize charges each month to recover the entire property’s master meter bill. As a result, residents who use very little water or electricity end up paying for their neighbor’s high utility usage. Conversely, the resident who uses a lot of electricity or water will only get charged the same amount each month, allowing them to abuse their usage and not care about conserving. By measuring the actual utility usage of each resident, they are individually responsible for their own usage and are charged accordingly. As a result, residents eventually switch to a conservation mindset to help lower their own individual monthly charges. Why should I outsource submetering? Many of our clients have come to us after attempting to manage an in-house submetering program but have realized a lack of technical experience when responding to resident inquiries or are not equipped with the proper meter reading software. As a local one-stop shop, we offer technical experience with licensed staff to troubleshoot, install, and respond to any and all inquiries about their meter, usage, or charges. We are ready to dispatch our team to support any and all properties around the islands. How is my meter read? Depending on your meter system and its capabilities, your meters will be read either remotely or manually on-site. Our technicians are trained in all major market systems to support manual and remote meter data collection. Do you offer an online portal? Yes, we are proud to offer an online portal for both residents and managers. Our online portal has the ability to display utility usage as far back and as frequently as your meter system allows. We feature our portal for increased transparency amongst managers and their residents. The portal displays past reports, charges, and history of readings. Do you provide customer service for my residents and tenants? Yes, our all-local staff and technicians are ready to support your residents and tenants to answer any questions about their meter, past usage, or charges. Our trained and licensed technicians can be dispatched to your property for any on-site troubleshooting support.